TERMS AND CONDITIONS
ONE OFF CLEANING.
A signed acceptance of a
cleaning order confirmation is required before work commences unless previously
arranged by Howe2Clean. Howe2Clean reserves the right to amend the initial
quotation, should the client's original requirements change. Differences in
excess of 10% will be discussed with the client prior to the start of the work.
Minimum of 2 hours per cleaning visit applies. Customer agrees to provide a list
of tasks and all cleaning materials and equipment needed for the required work,
unless other arrangements have been made with Howe2Clean. All cleaning equipment
should be safe and in full working order. If the customer does not have cleaning
materials or value on utility and laundry cards and customer asks Howe2Clean to
purchase said items on their behalf, customer understands that an applicable
service charge will be assessed. If Howe2Clean operatives need to collect keys
from a third party's address outside the postal code of the premises where work
is to be carried out then a £10.00 charge may apply. The client understands that
the price he/she has been quoted is not for a "package deal" and does not
include anything apart from cleaning labour. If any estimates of how long it
will take our operatives to do the job required are being provided that is only
an estimate based on the average time it takes to clean a home or office of
similar size to the customer's, it being difficult to estimate precisely how
long such tasks may take and that a degree of flexibility may be required. The
customer is advised that a one-off spring cleaning may take double the length of
time required for a general cleaning. Post Construction Cleaning (After Builders
Cleaning), Post Party Cleaning or Badly neglected homes may take up to three
times longer than a well maintained home requiring general cleaning. Therefore
we advise the customer to ask for our special cleaning services: After Builders
Cleaning (please see End of Tenancy Cleaning's terms) and After Party Cleaning.
END OF TENANCY
CLEANING.
Howe2Clean reserves the right
to amend the initial quotation, should the client's original requirements
change. Differences in excess of 10% will be discussed with the client prior to
the start of the work.
Not included in the service
price are: walls, ceilings, curtains, balconies, patios, exterior windows,
carpet cleaning, emptying and putting items back in cupboards/wardrobes/drawers,
emptying, cleaning and putting back books on bookshelves, washing up and
cleaning cutlery. All of the above mentioned services, excluding walls and
ceiling cleaning, are available at an extra charge.
The property must be vacated.
If Howe2Clean operatives need
to collect keys from a third party's address outside the postal code of the
premises where work is to be carried out then a £10.00 charge may apply.
If the customer has a dog,
cat or other hairy pet animal then an extra £10.00 may be added to the service
price due to the extensive amount of animal hair slowing down the cleaning
process, unless a different arrangement has been agreed with Howe2Clean.
Customer's responsibility is
to arrange parking for our vehicle during the time spent at customer's premises.
A £8.00 congestion charge may
occur if customer's property falls within the London Congestion Charge Zone.
PAYMENT.
All outstanding balances for
cleaning services carried out (except regular domestic and office cleaning) are
payable by cash or cheque made payable to Howe2Clean upon completion of the job
on the day of the service unless an invoice agreement has been made prior to the
work starting. If paying by cheque, a cheque guarantee card is required and the
customer will be responsible for all bank and legal charges resulting from a
dishonoured cheque. We reserve the right to charge £20.00 if the Customer's Bank
returns the cheque unpaid.
CLAIMS.
Howe2Clean has a
comprehensive public and employer's liability insurance. The policy will cover
any accidental damages caused by an operative working on behalf of Howe2Clean,
treatment risk and fidelity cover (theft). There is a £50.00 excess on any
claim.
The customer accepts and
understands that poor service, breakage/damage or theft must be reported within
24 hours from our service date. Failure to do so will entitle customer to
nothing.
Howe2Clean advises that the
customer or a customer's representative must be present at the time of
completion of the job so an inspection can be carried out and any corrections
made on site on the same day.
If the customer has scheduled
an inventory check then it must be scheduled to commence no later than 24 hours
after the cleaning job has been carried out.
In case of damage Howe2Clean
will repair the item at its cost. If the item cannot be repaired Howe2Clean will
rectify the problem by crediting the customer with the item's present actual
cash value toward a like replacement from a Howe2Clean's source upon payment of
cleaning services rendered.
If the customer is not
completely satisfied with a cleaning job, Howe2Clean reserves the right to
re-clean any areas and items to customer's satisfaction free of charge but no
refunds will be entertained due to the nature of the service.
All fragile and highly
breakable items must be secured or removed.
Items excluded from liability
are: cash, jewellery, items of sentimental value (the customer will be credited
with the items present cash value), art and antiques.
Key replacement/locksmith
fees are paid only if keys are lost by our operatives. There is a £30 per
location liability limit.
Howe2Clean reserves the right
not to be responsible for: delay for a cleaning visit due to traffic congestion
or broken down equipment, cleaning job not complete due to the lack of suitable
cleaning materials and/or equipment in full working order, hot water or power;
third party entering or present at the customer's premises during the cleaning
process; wear or discolouring of fabric becoming more visible once dirt has been
removed; failing to remove old/permanent stains that cannot be removed using
standard carpet cleaning methods; existing damage or spillage that cannot be
cleaned/removed completely using provided by the customer cleaning materials and
equipment or standard carpet cleaning equipment; any damages caused by a faulty
or not in full working order materials/equipment supplied by the customer;
accidental damages worth £50.00 or less; any accidental damages caused by our
cleaners if the customer has an unpaid balance owed to Howe2Clean.
CANCELLATION OF THE
CLEANING SERVICE
One off cleaning: Customer
may cancel the scheduled cleaning job at least 24 hours prior to the agreed
start time. Customer agrees to pay £24.00 cancellation fee per cleaner if the
customer cancels or changes the date/time less than 24 hours prior to the
scheduled appointment. Customer agrees to pay £24.00 cancellation fee per
cleaner in the event of a lock-out caused by our cleaners being turned away; no
one home to let them in; or problem with customer's keys. If keys are provided
they must open the lock without any special efforts or skills.
End of tenancy cleaning &
Carpet cleaning: Customer may cancel the scheduled cleaning job at least 24
hours prior to the agreed start time. Customer agrees to pay 40% of the quote as
a cancellation fee if the customer cancels or changes the date/time less than 24
hours prior to the scheduled appointment. Customer agrees to pay 40% of the
quote as a cancellation fee in the event of a lock-out cased by our cleaners
being turned away; no one home to let them in; no water or power available at
customer's premises; or problem with customer's keys. If keys are provided they
must open the lock without any special efforts or skills. If an initial deposit
has been paid to Howe2Clean then the customer agrees that deposit funds may be
used to cover the cancellation fee.
AFTER CANCELLATION OF
THE CLEANING SERVICE
By entering into a service
agreement with Howe2Clean, the customer agrees that after the termination of the
cleaning service he/she will not hire or use any domestic services provided by a
present or past cleaner introduced to the customer by Howe2Clean. If the
customer does wish to hire or use domestic services provided by such a cleaner
then he/she must pay a referral fee of £1,000.
By ordering Howe2Clean's
service by telephone, e-mail, or Howe2Clean's website the customer agrees to be
bound by Howe2Clean's terms and conditions.
These terms and conditions
shall be governed by the relevant United Kingdom law, and by agreeing to be
bound by them the customer agrees to submit to the exclusive jurisdiction of the
relevant courts of the United Kingdom.
Howe2Clean reserves the right
to make any changes to any part of these terms and conditions without giving any
prior notice. Please check this website for updates.